Terms and Conditions

Terms and Conditions

LYOO | thelyoo.com

Last Updated: October 25, 2026

Welcome to LYOO. These Terms and Conditions govern your access to and use of our website, including purchases made through https://thelyoo.com.

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to applicable law.

  1. General Information

LYOO is a clothing brand offering apparel and related products through its online store.

We reserve the right to modify our website, product offerings, and these Terms and Conditions from time to time.

  1. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and prices are accurate.

However, product colors may appear slightly different depending on screen settings, lighting, and photographic conditions.

Customers are encouraged to review product descriptions and size information before purchasing.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

  1. Pricing and Payment

All prices are displayed in the currency indicated on our website.

Any applicable shipping charges, taxes, or additional fees will be disclosed during checkout before payment confirmation.

We reserve the right to correct pricing or product information errors. If an error affects an order, we will contact the customer to explain the available options, including cancellation and refund where appropriate.

Payment must be completed using an accepted payment method.

  1. Orders and Acceptance

After placing an order, you may receive an automatic order confirmation email.

This email acknowledges receipt of your order and does not necessarily constitute acceptance.

An order is accepted when we confirm acceptance or dispatch the products, as permitted by applicable law.

We may cancel orders where products are unavailable, payment cannot be verified, or suspected fraudulent activity is identified.

Where payment has already been collected for a cancelled order, we will arrange an appropriate refund.

  1. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes stated on our website.

Shipping availability, delivery charges, and estimated delivery times depend on the destination and shipping method selected.

Delivery estimates are not guarantees unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information.

If an order is delayed, lost, or damaged during delivery, please contact our customer support team for assistance.

Any applicable customs duties, import taxes, or other destination charges will be disclosed where known and handled in accordance with applicable law and our published shipping policy.

  1. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our published Return and Refund Policy, which forms part of these Terms and Conditions.

Customers should review that policy before placing an order.

Where a product is defective, incorrectly supplied, or materially different from its description, customers should contact us with their order details and relevant supporting information.

Nothing in our policies limits mandatory consumer rights under applicable law.

  1. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products without prior notice.

If a purchased item becomes unavailable, we will notify the customer and offer an appropriate resolution, including a refund where applicable.

  1. Accounts and Customer Responsibilities

Customers are responsible for providing accurate account and checkout information and maintaining the confidentiality of their login credentials.

You agree not to misuse the website, interfere with its operation, engage in fraudulent transactions, or attempt unauthorized access to our systems.

  1. Intellectual Property

All LYOO branding, logos, original product photography, website content, graphics, and other intellectual property owned by LYOO are protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially exploit our protected materials without prior written permission, except as permitted by law.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, LYOO will not be responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.

  1. Privacy

Your personal information is handled in accordance with our Privacy Policy, available on our website.

  1. Third-Party Services

Our website may use third-party payment processors, shipping services, and other service providers.

These services may be subject to their own applicable terms and policies.

  1. Governing Law

These Terms and Conditions are governed by the laws of Hong Kong SAR, subject to any mandatory consumer protection laws applicable to customers in other jurisdictions.

  1. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will be published on this page. Material changes will be communicated where required by law.

The terms applicable to an accepted order will not be changed retrospectively without a lawful basis.

  1. Contact Information

For order enquiries, customer support, or questions about these Terms, please contact:

Brand: LYOO
Website: https://thelyoo.com
Email: Official@thelyoo.com