Privacy Policy – thelyoo.com

LYOO | thelyoo.com

Last Updated: October 25, 2026

At LYOO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, or purchase our products.

Information We Collect

When you interact with our website, we may collect:

Personal Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, and delivery preferences.
Payment Information: Payments are processed through our third-party payment providers. We do not intentionally store complete payment card details on our website.
Technical Information: IP address, browser type, device information, cookies, and website usage data.
Communications: Information you provide when contacting our customer support team.

Certain information is required to process orders and arrange delivery. Providing other information, such as marketing preferences, is voluntary. Without the required information, we may be unable to complete your purchase.

How We Use Your Information

We use personal information to:

Process payments, purchases, returns, and refunds.
Arrange shipping and order delivery.
Provide customer service and respond to enquiries.
Maintain customer accounts and order records.
Improve website functionality, security, and shopping experience.
Detect fraud and prevent unauthorized transactions.
Comply with applicable legal and regulatory obligations.
Send promotional communications where you have provided the required consent.

You may withdraw your marketing consent or unsubscribe from promotional emails at any time.

Sharing Your Information

We may share information where necessary with trusted service providers, including:

Payment processing providers.
Shipping and delivery companies.
Website hosting and e-commerce technology providers.
Customer support and email service providers.
Analytics providers, where applicable.
Professional advisers or authorities where required by law.

These parties receive information only as necessary for their relevant services or legal obligations.

We do not sell customer personal information to third parties.

Some service providers may process or store information outside your country or region. Where applicable, we take reasonable steps to protect such information in accordance with relevant legal requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to maintain shopping carts, support account sessions, remember preferences, improve performance, and understand website usage.

You may manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies.

Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including order processing, customer support, accounting, fraud prevention, and legal compliance.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of information where applicable.
Withdraw consent for marketing communications.
Exercise any additional privacy rights available in your jurisdiction.

To submit a request, contact us using the details below. We may need to verify your identity before responding.

Children’s Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements.

The latest version will be published on this page with an updated effective date.

For privacy questions, data access requests, or corrections, please contact:

Brand: LYOO
Website: https://thelyoo.com
Email: Offical@thelyoo.com

We aim to respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable law.